Privacy Policy

Privacy Policy

At Sigma Craft, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Name

Phone number

Email address

Shipping and billing address

Order and transaction details

Basic usage data related to website interaction

Note: We do not store your debit card, credit card, or UPI details.

2. How We Use Your Information

We collect and use your information for the following purposes:

To process and fulfill your orders

To communicate order updates, delivery status, or support queries

To improve our products, services, and website experience

For internal record keeping and legal compliance

To send updates or promotional communication only if you have opted in

3. Payments & Transactions

All payments are processed securely through Shopify-integrated third-party payment gateways.

Sigma Craft does not store or have access to your full payment credentials.

Payment data is handled directly by the payment gateway under their own privacy policies.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

Your information may be shared only when necessary with:

Shopify (store platform)

Payment gateway providers

Courier and logistics partners

Service providers required to operate our business

All such sharing is limited to order fulfillment, support, or legal requirements.

5. Cookies & Website Data

Our website uses cookies to:

Understand website traffic and usage patterns

Improve user experience and performance

Cookies do not give us access to your personal data beyond what you choose to share.
You can disable cookies through your browser settings if you prefer.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your data, subject to legal or business requirements

To exercise these rights, contact us using the details below.

8. Marketing Communication

You will receive promotional messages only if you have opted in.

You can opt out at any time by contacting us via email or WhatsApp.

9. Children’s Privacy

Our website and products are not intended to knowingly collect personal data from children without parental or guardian consent.
If you believe such data has been shared unintentionally, please contact us immediately.

10. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page, and continued use of the website implies acceptance of the updated policy.

11. Contact Information

For any privacy-related concerns, questions, or requests, you may contact us at:

📧 Email: sigmacraft8@gmail.com

📱 WhatsApp: +91 81607 53992