Cancellations and Refunds
Cancellation, Return & Refund Policy
At Sigma Craft, we value transparency and fairness. Please read this policy carefully before placing an order.
1. Return Window
We offer a 7-day return window from the date you receive your item.
Return requests raised after 7 days of delivery will not be accepted.
2. Eligibility for Returns
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received.
It must be returned in its original packaging.
Proof of purchase (order confirmation or invoice) is mandatory.
3. Return Process (Mandatory)
Customers must contact us first before sending any return.
Return requests can be raised via:
WhatsApp: +91 81607 53992
Email: sigmacraft8@gmail.com
Returns sent without prior approval will not be accepted.
If the return is approved, we will arrange a pickup from your location and share further instructions.
4. Damaged, Defective, or Wrong Product
Please inspect your order immediately upon delivery.
If the product is damaged, defective, or incorrect, contact us within 24 hours of delivery with clear photos or videos.
We will evaluate the issue and provide an appropriate resolution.
5. Partial Refund
If a returned item does not meet return eligibility conditions after inspection:
A partial refund of 50% of the product MRP will be issued.
The customer can keep the product, and no return pickup will be initiated.
This decision will be communicated clearly after inspection.
6. Non-Returnable Items
The following items are not eligible for return:
Sale or discounted items
Gift cards
Custom or personalized products
If you are unsure whether your item is eligible, please contact us before placing a return request. 👉🏼 8160753992
7. Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product (if eligible) and place a new order separately.
8. Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection.
Approved refunds will be processed to the original payment method within 10 business days.
Banks or payment providers may take additional time to reflect the refund.
If more than 15 business days have passed since approval, please contact us at sigmacraft8@gmail.com.